This study examines the role a speech center plays in supporting university-wide oral communication assessment. Specifically, this study queries student usage of speech center support services and perceived changes in public speaking anxiety, public speaking confidence, and public speaking skills. The findings indicate that students who report more visits to the speech center also perceive that using the speech center helped reduce their speech anxiety and increase their confidence in public speaking. In addition, those who report it “helpful” to self-evaluate recordings of their in-class speeches also report a greater reduction in speech anxiety, a greater increase in confidence, and a greater increase in public speaking skills over the course of the semester. Implications for basic course assessment programs and speech centers are discussed.
Dwyer, Karen Kangas and Davidson, Marlina M.
"Speech Center Support Services, the Basic Course, and Oral Communication Assessment,"
Basic Communication Course Annual: Vol. 24
, Article 9.
Available at: http://ecommons.udayton.edu/bcca/vol24/iss1/9