Document Type
Book Chapter
Publication Date
2003
Publication Source
Advances in Computers
Abstract
Personalization constitutes the mechanisms and technologies necessary to customize information access to the end-user. It can be defined as the automatic adjustment of information content, structure, and presentation tailored to the individual. In this chapter, we study personalization from the viewpoint of personalizing interaction. The survey covers mechanisms for information-finding on the web, advanced information retrieval systems, dialog-based applications, and mobile access paradigms. Specific emphasis is placed on studying how users interact with an information system and how the system can encourage and foster interaction. This helps bring out the role of the personalization system as a facilitator which reconciles the user’s mental model with the underlying information system’s organization. Three tiers of personalization systems are presented, paying careful attention to interaction considerations. These tiers show how progressive levels of sophistication in interaction can be achieved. The chapter also surveys systems support technologies and niche application domains.
Inclusive pages
323-382
ISBN/ISSN
0065-2458
Document Version
Postprint
Publisher
Elsevier Science
Place of Publication
San Diego, CA
Volume
57
eCommons Citation
Perugini, Saverio and Ramakrishnan, Naren, "Personalizing Interactions with Information Systems" (2003). Computer Science Faculty Publications. 39.
https://ecommons.udayton.edu/cps_fac_pub/39
Included in
Databases and Information Systems Commons, Graphics and Human Computer Interfaces Commons, Numerical Analysis and Scientific Computing Commons, Other Computer Sciences Commons, Programming Languages and Compilers Commons, Software Engineering Commons, Systems Architecture Commons, Theory and Algorithms Commons
Comments
NOTICE: this is the author’s version of a work that was included in the book Advances in Computers (M.V. Zelkowitz, ed.). Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. The final version is available online.