Advances in Computers
Personalization constitutes the mechanisms and technologies necessary to customize information access to the end-user. It can be defined as the automatic adjustment of information content, structure, and presentation tailored to the individual. In this chapter, we study personalization from the viewpoint of personalizing interaction. The survey covers mechanisms for information-finding on the web, advanced information retrieval systems, dialog-based applications, and mobile access paradigms. Specific emphasis is placed on studying how users interact with an information system and how the system can encourage and foster interaction. This helps bring out the role of the personalization system as a facilitator which reconciles the user’s mental model with the underlying information system’s organization. Three tiers of personalization systems are presented, paying careful attention to interaction considerations. These tiers show how progressive levels of sophistication in interaction can be achieved. The chapter also surveys systems support technologies and niche application domains.
Place of Publication
San Diego, CA
Perugini, Saverio and Ramakrishnan, Naren, "Personalizing Interactions with Information Systems" (2003). Computer Science Faculty Publications. 39.
Databases and Information Systems Commons, Graphics and Human Computer Interfaces Commons, Numerical Analysis and Scientific Computing Commons, Other Computer Sciences Commons, Programming Languages and Compilers Commons, Software Engineering Commons, Systems Architecture Commons, Theory and Algorithms Commons