The Effectiveness of Smart Compose: An Artificial Intelligent System
Journal of Management and Engineering Integration
The growth of artificial intelligence (AI) technologies in everyday life and manufacturing are expected to reduce the mental workload of a user or human operator and increase their efficiency. In industrial systems, such as additive manufacturing (AM), as AM transitions from a technology of manufacturing prototypes to rapid manufacturing, it is important that these added technologies reduce an operator’s mental workload, have high user satisfaction, and are easily implemented and incorporated into the operator’s tasks. One growing AI technology is Smart Compose, an artificially intelligent system that provides writing suggestions when composing an email through Gmail. Like other AI technologies, the goal of Smart Compose is to enhance the performance of a user; in this case, typing an email. It is hypothesized that Smart Compose increases a user’s performance when typing an email. Thus, the objective of this study is to test the capability of Smart Compose and whether it increases human performance and decreases mental workload for college students. The study found that Smart Compose does not significantly increase human performance and does not significantly decrease mental workload for college students.
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Gnacek, Matt; Doran, Eric; Bommer, Sharon; and Appiah-Kubi, Philip, "The Effectiveness of Smart Compose: An Artificial Intelligent System" (2020). Engineering Management and Systems Faculty Publications. 9.