Exploring Equity, Diversity and Inclusion in Social Services: A Case Study

Date of Award


Degree Name

Ed.D. in Leadership for Organizations


Department of Educational Administration


Advisor: Ricardo Garcia


Guided by cultural competency and inclusive leadership frameworks, the study aimed to explore the lack of effective Equity, Diversity, and Inclusion (EDI) work in social services. A case study was conducted at one developmental disabilities’ organization, specifically. The study appropriately utilized participatory action research through a critical lens due to its emphasis on equity and justice. Ten interviews were conducted with participants to gain information regarding the organizational culture in an effort to address the lack of EDI. Led by the research question, the interviews revealed an overall lack of awareness, absence of leadership commitment, lack of value, and environmental concerns that create barriers in developing and sustaining effective EDI work. An action plan was devised to address these concerns.


cultural competency, equity, diversity, inclusion, organizational culture, leadership

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