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Abstract

This paper examines the extent to which electronic governance policy has contributed to more efficient service delivery in local governments in southern Nigeria. It also explores how e-governance practices has improved the relationship between citizens and local governments in southern Nigeria. It argues that despite the appropriation of funds for the purchase of computers and other electronic equipment in many local governments in the past three decades, the delivery of services in almost all the local governments under study has not improved. The paper uses data derived from questionnaire survey administered to local government staff in southern Nigeria. Two thousand and eight hundred (2,800) questionnaires were administered and a total of 1,876 (67percent) questionnaires were completed and returned by the respondents. Three hundred (300) local government staff and stakeholders were also interviewed. The secondary data consisted of the review of related government reports, academic and professional journals. Data were analyzed to determine the positive impact of e-governance in local governments in southern Nigeria. The conceptual framework is based on stakeholders’ theory, and an integrated model that combines the theory of planned behavior and technology-organization-environment model for sustainable solution. The findings suggest that there is a negative correlation between the e-governance initiatives and local government service delivery in local governments in southern Nigeria. Some challenges preventing the adoption of proactive e-governance practices were identified and appropriate recommendations offered.

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