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Abstract

This paper examines the perception of the effectiveness of the healthcare system in Nigeria by citizens and residents of the country. It argues that the Nigerian government needs to adopt a more pragmatic healthcare policy, one that could be more effectively implemented. Unlike the old practice of the Ministry of Health, an innovative approach to healthcare delivery should involve benchmarks, strategic doing, and coordination of priorities, as well as partnerships with various stakeholders from the private sector, including nongovernmental organizations and foreign investors. The paper uses quantitative and qualitative data derived from questionnaire surveys and interviews administered to 3,202 Nigerian citizens and residents, including professional medical staff at federal, state, and local government levels. The findings suggest that on one hand there is a negative correlation between the e-governance initiatives and efficient service delivery by the federal government in Nigeria. On the other hand, there is also a negative correlation between citizens and federal government relations in the country. Some healthcare challenges are identified, and recommendations for appropriate policies that could address the current impediments are offered.

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