Practice Summary: ChemStation Embarks on a New Approach to Customer Delivery
ChemStation, a cleaning-solutions company, recently embarked on a new delivery approach using telemetry to improve its customer inventory information. However, without a change in philosophy within ChemStation, the technology did not deliver the benefits anticipated. We developed a simple heuristic that allows the company to defer deliveries, effectively eliminating many deliveries and improving its economics. The improvement has led to a justification for a more sophisticated programmatic solution method.
Copyright © 2015, INFORMS
Gorman, Michael F. and Ball, Tony, "Practice Summary: ChemStation Embarks on a New Approach to Customer Delivery" (2015). MIS/OM/DS Faculty Publications. 92.