Conference or Event Name
Library Assessment Conference
Association of Research Libraries
Many academic libraries have participated in the growing trend in creating unified service desks, where users visit one desk to get help from a variety of library and other campus services. The University of Dayton’s Roesch Library, however, is exploring a different model. It is piloting a service that lends itself to true integration with external departments. Although unified service desks offer the convenience of one-stop assistance, the various units may still act as silos. Service integration facilitates better cross-training and less confusion for students who may need multiple forms of help in one common area.
The library began to explore the possibility of a new service integration with the campus writing center after noticing more in-depth consultation trends from both the writing center and reference desk. Service desk statistics indicated that students had difficulty finding the writing center, while LibQUAL+ survey comments from students noted the need for more study space. By combining two separate service areas, the library could highlight one-stop assistance for research and writing needs as well as open up more study space.
Escobar, Hector and Gauder, Heidi, "Integrated Service Spaces: New ways of assessing collaboration." (2014). Roesch Library Faculty Presentations. 24.