Document Type
Poster
Presentation Date
10-28-2016
Conference or Event Name
ALAO 42nd Annual Conference
Conference Sponsor
Academic Library Association of Ohio
Conference Location
Wilmington, OH
Abstract
Both librarians and student employees staff our virtual reference service, so ensuring consistent and quality chat transactions is important. Sample transcripts from fall 2014 were evaluated, and a fall 2015 follow-up analysis reviewed service improvement efforts. This poster will highlight how a simple scale can be used to assess virtual reference service.
Recommended Citation
Gauder, Heidi and Barkley, Margaret, "Let’s Chat: Assessing Virtual Reference Service for Optimal User Experience" (2016). Roesch Library Faculty Presentations. 34.
https://ecommons.udayton.edu/roesch_fac_presentations/34
Comments
Additional information is included on the Poster Libguide: http://libguides.udayton.edu/chat