Conference or Event Name
13th Annual Electronic Resources & Libraries Conference
Electronic Resources & Libraries
E-resources are constantly in flux, and librarians spend a significant amount of time fixing access issues. Effective communication and issue tracking are important components that increase transparency, reduce redundancy, and provide a knowledge base. Two academic libraries used Google Forms and Sheets and Microsoft Access and Outlook to create issue reporting forms and workflows that led to improved operations.
Beis, Christina A., "Utilizing Open-Source and Budget-Friendly Tools to Improve Issue Reporting Workflows for E-Resources" (2018). Roesch Library Faculty Presentations. 45.