Exploring Negotiators' Perceptions of Communication Techniques and Training in Hostage Negotiation
Crisis/hostage negotiation involves specialized communication, techniques, and training to peacefully end hostage/barricade situations. Limited research has shed light on power, rapport, and verbal matching techniques. Further research from the perspective of the negotiator is needed to explore the application between training and implementation in actual cases. Using a phenomenological approach this study aims to understand what perceptions are held by law enforcement negotiators regarding negotiation tactics and training in a midwestern state. The sample includes four semi-structured interviews of hostage negotiators who have handled crisis/hostage negotiations. Initial coding, thematic analysis, and memoing were used when coding and examining the data. The themes that emerged during data analysis were ‘law enforcement interaction and procedure’, ‘training options and benefits’, ‘conversational skills and demeanor’, and ‘empathy and relationship building’. Negotiators showed enthusiasm for the current training options. Emphasis was placed on the importance of building rapport in negotiations, using Active Listening Skills, and engaging in scenario/roleplay training. Findings and recommendations will be discussed.
Primary Advisor's Department
Criminal Justice and Security Studies
Stander Symposium, College of Arts and Sciences
Institutional Learning Goals
Scholarship; Vocation; Practical Wisdom
"Exploring Negotiators' Perceptions of Communication Techniques and Training in Hostage Negotiation" (2023). Stander Symposium Projects. 2789.
Presentation: 11:40 a.m.-12:00 p.m., Kennedy Union 312