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Over the past thirty years, research on communication practices in professional organizations has significantly increased. This project will add to the discussion by focusing on the communication patterns in a technology driven organization. Communication procedures at the University of Dayton's Flyer Enterprise IT department have been observed. As communication practices stand now, the IT department employees rely heavily on verbal communication to express large sets of data and extensive projects. The research conducted provides evidence of alternative solutions that would increase communication and work flow. The project gathers and utilizes qualitative data, interviews, field notes, and other written documents to gain knowledge about the organization's communication practices. After reviewing the information, the project will give qualitative results about the efficiency and productivity of FEIT's communication practices. The project's conclusion provides feedback on ways to improve communication functionality. The results include specific examples on ways to improve language used, context, or other forms of rhetoric to increase FEIT's communication abilities.
Amanda J. Wright Cron
Primary Advisor's Department
Stander Symposium poster
Brown, Brandy M. and Speicher, Kyle D., "Research exercise: Communication Tactics in Information Technology" (2012). Stander Symposium Posters. 31.