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More than 880,000 ceramic poppies were created and planted in the moat and surrounding areas of the Tower of London to signify each death in England and Colonies during World War I. This document is a step-by-step guide for carrying out Process Improvement initiative, and tracking the information a Process Improvement Team (PIT) develops. The poppy removal and distribution preparation project needed a plan to remove the 888,246 ceramic poppies planted around the Tower of London, materials for the removal and packaging, calculations for weights and numbers, and job descriptions for over 8,000 volunteers. The poppy installation is to be removed from the Tower Moat by 27 November 2014 in order to allow their worldwide distribution to buyers. The following plan will outline a method of removing the ceramic poppies and the resources necessary to effectively remove the poppies before the mentioned date. It is necessary to reduce the amount of time it takes to remove, clean, and prepare the ceramic poppies for distribution. The planting of the poppies took longer than expected, and because the customers expect the poppies by a certain date, the total process must be more efficient, raise quality, and reduce risk of breakage.

Publication Date


Project Designation

Independent Research

Primary Advisor

Paul A Piechota

Primary Advisor's Department

Center for Competitive Change


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