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Abstract

This study seeks to examine the effective means of assessing whether goals and objectives set within a basic communication course are met. The study outlines specific techniques used to evaluate learning outcomes to ensure that the course retains its relevance and general education status. A pretest-posttest design is utilized to determine whether students’ scores on cognitive, behavioral, and affective assessment instruments improve from the beginning to the end of the semester. Results indicate students’ scores improved on each of the primary learning indicators for the course including: an assessment of communication knowledge, conflict management skills, and intercultural communication apprehension. Discussion and implications for the basic communication course are included.