The goal of this study was to understand student experiences in and perceptions of a new communication center. Researchers conducted 22 semi-structured qualitative interviews with students who visited the communication center and conducted a thematic analysis of the interview transcripts. Overall, the findings suggest that students had positive experiences and indicated some areas for future development. The primary value of communication center lies in the knowledge and perceived credibility of the coaches. The communication center also serves as a unique site for addressing communication apprehension and helping students transfer communication skills to other contexts. To continue to develop, additional resources are needed to invest in coaches, space, and marketing in order to adequately serve the needs of all students.
Stewart, Briana M.; Malterud, Andie; Lawrence, Heidi Y.; and Broeckelman-Post, Melissa A.
"Student Perceptions of Value: A Qualitative Study of Student Experiences in the Communication Center,"
Basic Communication Course Annual: Vol. 33
, Article 6.
Available at: https://ecommons.udayton.edu/bcca/vol33/iss1/6