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The creation of a new learning commons at the University of Dayton Roesch Library not only highlighted the research and writing support available to students, but it also led to an entirely new library-led cross-training program for writing center student employees. Prior to the new learning commons, the writing center occupied spaces on the upper floors of the library, and the staff of the two units enjoyed a friendly, albeit distant, relationship for many years. The new learning commons, named the Knowledge Hub, brought the library research team directly together with the writing center, both in terms of proximity and workflows. Library and writing center student employees work together at a shared service desk, while research librarians and student writing consultants share the same consulting workspace. With a mandate to provide integrated services, the library and the writing center developed a shared mission and have been working to articulate a common culture as well as developing a multi-faceted training approach. This chapter describes the development of Knowledge Hub training, with a focus on staffing, service philosophy, cross-training approaches with the writing center, and assessment efforts to date.
Training Research Consultants: A Guide for Academic Libraries
Association of College & Research Libraries
Library and Information Science | Performance Management | Training and Development
Gauder, Heidi, "Writing Consultants at the University of Dayton: A Collaborative Cross-Training Approach" (2021). Books and Book Chapters by University of Dayton Faculty. 88.