Cognitions, Emotions and Evaluations: An Elaboration Likelihood Model for Workplace Aggression

Scott C. Douglas, University of Montana
Christian Kiewitz, University of Dayton
Mark J. Martinko, Florida State University
Paul Harvey, University of New Hampshire
Younhee Kim, University of Utah
Jae U.K. Chun, Pennsylvania State University


We present a model that captures processes leading to aggressive behaviors in the workplace. Starting with trigger events, the model outlines the development of aggressive behaviors via three processing routes that vary in their level of deliberate, mindful processing. The model outlines how repeated exposure to trigger events can lead to the escalation of workplace aggression while also highlighting the moderating role of such factors as an individual's level of self-control and attitude toward revenge.