Practice Summary: ChemStation Embarks on a New Approach to Customer Delivery

Author(s)

Michael F. Gorman, University of DaytonFollow
Tony Ball, ChemStation

Document Type

Article

Publication Date

11-2015

Publication Source

Interfaces

Abstract

ChemStation, a cleaning-solutions company, recently embarked on a new delivery approach using telemetry to improve its customer inventory information. However, without a change in philosophy within ChemStation, the technology did not deliver the benefits anticipated. We developed a simple heuristic that allows the company to defer deliveries, effectively eliminating many deliveries and improving its economics. The improvement has led to a justification for a more sophisticated programmatic solution method.

Inclusive pages

567-571

ISBN/ISSN

0092-2102

Comments

Permission documentation is on file.

Copyright

Copyright © 2015, INFORMS

Publisher

INFORMS

Volume

45

Issue

6

Peer Reviewed

yes

eCommons Citation

Gorman, Michael F. and Ball, Tony, "Practice Summary: ChemStation Embarks on a New Approach to Customer Delivery" (2015). MIS/OM/DS Faculty Publications. 92.
https://ecommons.udayton.edu/mis_fac_pub/92