Manufacturers, Not Retailers, Lose When Products are Out of Stock; New Study Finds More than 30 Percent will Switch to Competing Brands; Poor Bedside Manner Can Contribute to Longer Patient Recovery Time, According to UD Study

Authors

Document Type

News Article

Publication Date

2-1990

Abstract

News release announces the major finding in a study by UD researchers is manufacturers lose when products are not in stock; Teresa Thompson and Louis Cusella found that most patients are satisfied with their health care but dissatisfied with the accompanying communication.

Recommended Citation

"Manufacturers, Not Retailers, Lose When Products are Out of Stock; New Study Finds More than 30 Percent will Switch to Competing Brands; Poor Bedside Manner Can Contribute to Longer Patient Recovery Time, According to UD Study" (1990). News Releases. 6986.
https://ecommons.udayton.edu/news_rls/6986