Document Type

Article

Publication Date

6-8-2021

Publication Source

Journal of Electronic Resources Librarianship

Abstract

The objective of this study was to identify common communication issues that arise during the electronic resource lifecycle and identify communication strategies academic libraries are using effectively to manage electronic resources. A survey of academic librarians and staff received 240 responses and included 5-point Likert scale ratings on communication surrounding acquisitions, access, administration, support, evaluation, and renewal at their institutions. The study found that the acquisitions, evaluation, and renewal stages of the lifecycle experienced the most issues in communication, while support had the most positive responses. This article provides further discussion on the communication mechanisms used by academic institutions across the electronic resources lifecycle.

Inclusive pages

75-91

ISBN/ISSN

1941-126X

Document Version

Postprint

Comments

The document available for download is the authors' accepted manuscript, provided in compliance with the publisher's policy on self-archiving. Permission documentation is on file.

To view the version of record, use the DOI: https://doi.org/10.1080/1941126X.2021.1913841

Publisher

Taylor & Francis

Volume

33

Issue

2

Peer Reviewed

yes

Keywords

Communication, electronic resources management, process improvement, academic libraries, electronic resources


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