Title
Utilizing Open-Source and Budget-Friendly Tools to Improve Issue Reporting Workflows for E-Resources
Document Type
Poster
Presentation Date
3-5-2018
Conference or Event Name
13th Annual Electronic Resources & Libraries Conference
Conference Sponsor
Electronic Resources & Libraries
Conference Location
Austin, TX
Abstract
E-resources are constantly in flux, and librarians spend a significant amount of time fixing access issues. Effective communication and issue tracking are important components that increase transparency, reduce redundancy, and provide a knowledge base. Two academic libraries used Google Forms and Sheets and Microsoft Access and Outlook to create issue reporting forms and workflows that led to improved operations.
Recommended Citation
Beis, Christina A., "Utilizing Open-Source and Budget-Friendly Tools to Improve Issue Reporting Workflows for E-Resources" (2018). Roesch Library Faculty Presentations. 45.
https://ecommons.udayton.edu/roesch_fac_presentations/45
Comments
ER&L facilitates the communication and collaboration for information professionals around issues related to managing electronic resources in the digital world.