Presenter(s)

Leonard Patrick Zaleski III

Comments

Presentation: 3:00-4:15, Kennedy Union Ballroom

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Description

Frontline public service workers (street-level bureaucrats) provide the most critical services to our most vulnerable populations. Residents of various communities may only interact with frontline workers instead of upper-level public servants throughout their lives, meaning that these public servants are crucial to the positive perception of their agencies, departments, and entire government. This creates a need to understand what factors can produce a positive outcome, both for the frontline workers and the residents they interact with. To understand what creates positive experiences, a comprehensive literature review of recent research from two of the top journals in public administration will be examined to determine what creates positive encounters with frontline workers for local residents.

Publication Date

4-17-2024

Project Designation

Course Project - POL 431 P1

Primary Advisor

Li-Yin Liu

Primary Advisor's Department

Political Science

Keywords

Stander Symposium, College of Arts and Sciences

Institutional Learning Goals

Scholarship; Community; Critical Evaluation of Our Times

Factors That Create Positive Outcomes for Encounters with Frontline Workers

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