Presenter(s)

    Leonard Patrick Zaleski III

    Comments

    Presentation: 3:00-4:15, Kennedy Union Ballroom

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    Description

    Frontline public service workers (street-level bureaucrats) provide the most critical services to our most vulnerable populations. Residents of various communities may only interact with frontline workers instead of upper-level public servants throughout their lives, meaning that these public servants are crucial to the positive perception of their agencies, departments, and entire government. This creates a need to understand what factors can produce a positive outcome, both for the frontline workers and the residents they interact with. To understand what creates positive experiences, a comprehensive literature review of recent research from two of the top journals in public administration will be examined to determine what creates positive encounters with frontline workers for local residents.

    Publication Date

    4-17-2024

    Project Designation

    Course Project - POL 431 P1

    Primary Advisor

    Li-Yin Liu

    Primary Advisor's Department

    Political Science

    Keywords

    Stander Symposium, College of Arts and Sciences

    Institutional Learning Goals

    Scholarship; Community; Critical Evaluation of Our Times

    Factors That Create Positive Outcomes for Encounters with Frontline Workers

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