Voice Amplification and Transformative Change

Date of Award

8-1-2024

Degree Name

Ph.D. in Educational Leadership

Department

Department of Educational Administration

Advisor/Chair

Meredith Wronowski

Abstract

This phenomenological study delves into the lived experiences of individuals addressing the importance of utilizing employees' knowledge and voices to better drive organizational change. Specifically, this study focuses on the training and development program and process in a financial services organization, Financial Institution [psudonym], one of today's leading financial services providers globally. The study will use a descriptive phenomenological approach to examine how voice amplification through training opportunities impacts employee satisfaction in a corporate organization, specifically related to training and learning interactions. The researcher used the emerging design and constructivist approach to capture participants' experiences and stories on training and onboarding at their workplace. The Feedback Forum assessment tool enabled the improvement of the training program and training effectiveness with a consensus on the future of training and learning opportunities and addressed learning gaps and the needs of the employees. The researcher focuses on the employees and capture their experiences on how training and development related to their overall satisfaction at their workplace and proficiency in their role. The proposed solution for these issues is a more seamless and intentional training program driven by trainee and marketer feedback. Through qualitative analysis of participants' narratives, the study can shift the structures of organizations and make the organization as a whole and leaders think more intentionally about what they are implementing.

Keywords

Organizational Change; Continuous Improvement; Knowledge Sharing; Feedback; Training; Learning Offerings

Rights Statement

Copyright © 2024, author.

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